MyUI Definitions

MyUI Claimant – Welcome Page Left Navigation
MyUI Claimant – Left Navigation
Current Claim Tab, General Information
Current Claim Tab, My Benefits
Current Claim Tab, Issues
Current Claim Tab, Payment Information
Current Claim Tab, Work Search
My Profile Tab

MyUI Claimant – Welcome Page Left Navigation

File an Initial Claim: Clicking on this button takes you to where you can sign up (file a claim) for unemployment benefits. File an initial claim is our way of saying “sign up for unemployment benefits.” You can file an initial claim on-line if you are unemployed and need to collect unemployment benefits. If you have filed a claim within the last 12 months, you have what is called an existing claim. To get money from that claim, you need to call the Customer Contact Center to reopen the claim. If you have been working, make sure you have information about the job.
Apply for Extended Benefits: Clicking on this button takes you to where you can sign up for extended benefits. We can pay extended benefits to people who have run out of money on their claim for regular unemployment. We can also pay extended benefits to people who have a claim that expired (ran out of time) on or after May 5, 2007.
Request Payment: Clicking on this button takes you to where you can request payment. You request payment every two weeks through MyUI Claimant or by phone. Sometimes, we call that filing a continued claim.
How to File a Claim: Clicking on this button takes you to where you can sign up (file a claim) for unemployment benefits. You can sign up for unemployment benefits on our Website. Go to www.colorado.gov/cdle/ui. Under Unemployment Online Services, click on File for Unemployment.
Resources: Clicking on this button gives you a list of links to guides and information regarding unemployment benefits.
Frequently Asked Questions: Clicking on this button takes you to FAQs on our Website. You can get information about the appeals process, UI benefits, and the overpayment process.
News & Updates: Clicking on this button takes you to the unemployment home page where you can find information about unemployment.

MyUI Claimant – Left Navigation

Online Services:

Request Payment: Clicking on this button takes you to where you can request payment through MyUI Claimant. You request payment every two weeks. Sometimes, we call that filing a continued claim.
File a Claim: Clicking on this button takes you to where you can sign up (file a claim) for unemployment benefits. File an initial claim is our way of saying “sign up for unemployment benefits.” You can file an initial claim on-line if you are unemployed and need collect unemployment benefits. If you have filed a claim within the last 12 months, you have what is called an existing claim. To get money from that claim, you need to call the Customer Contact Center to reopen the claim. If you have been working, make sure you have information about the job.
Register for Work: Clicking on this button takes you to where you can register for work. People who live in Colorado can register at www.connectingcolorado.com You can also visit your local workforce center.
Returning to Work: Information on returning to work and discontinuing your benefits payments.

Report UI Fraud: Clicking this button takes you to where you can report fraud. Fraud is an illegal action committed by someone on unemployment or by an employer. It is also a lie told to us by someone on unemployment or by an employer.
Community Resources: Clicking on this button takes to you other places that may be able to help you while you are unemployed.
Forms & Publications: Clicking on this button takes you to a list of forms used by and for people collecting unemployment benefits.
Frequently Asked Questions: Clicking on this button takes you to FAQs about unemployment benefits, the appeals process, and the overpayment process.
MyUI Demonstration: Clicking on this button takes you to where you can view a demonstration of the unemployment benefits process.
Contact Us: Clicking on this button takes you to a list of how to contact us.

Current Claim Tab, General Information

Weekly Benefit Amount:The amount we may pay you every week. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get a full payment because of taxes, child-support payments, earnings from a part-time job. If you do not understand why you did not get your full weekly amount, call the Customer Contact Center.
Maximum Payable Amount: The most amount of benefits we may pay you over your entire claim. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get the full maximum amount if the reason you no longer work for an employer does not allow us to pay benefits based on wages from that employer.
Amount Paid to Date: The amount we have paid you so far, including anything (e.g., taxes) taken from your weekly amount. Overpayment balances, if you were overpaid, are not included.
Last Payment Date: The date your most recent payment was sent from us to Chase. Please allow several days for deposit to your CAP Card or bank account.
Current Balance: The amount of benefits you have left.
Your Claim is Effective From: The date your claim began to the date your claim will end.
Income Tax Withholding Choice: The choice you made about what kind of income tax (federal, state, both, or none) we should take out. Remember that unemployment benefits are taxable income. You can change your choice only once.
Payment Method: Everyone gets a debit card called a CAP card. You can choose to get paid by direct deposit. Getting your benefits deposited to your bank account is a way to avoid having Chase's fees taken out of your benefit payments. Click “Change your payment method” to make changes. You need your unemployment PIN to do this.

Current Claim Tab, My Benefits

Program: Wages used to set up a claim can come from different sources. Claims can be based on wages from Colorado employers, from the federal government, from the military, or from wages in other states.

Regular Unemployment Benefits: We pay regular unemployment benefits based on your wages from the time period beginning about 15 months ago and ending about 3 months ago (called the base period). Most employers in Colorado are required by law to pay premiums to the Unemployment Insurance Program (called covered employment).
Emergency Unemployment Compensation: The federal government has given us extra money to pay extra weeks of benefits because of the high unemployment rate.

Your Claim is Based on the Following Wages: This is a list of the wages we are using for your unemployment benefits. These wages were earned during the time period beginning about 15 months ago and ending about 3 months ago (called the base period). They are from employers who are required by law to pay premiums to the Unemployment Insurance Program (called covered employment). Most employers in Colorado pay those premiums.

Total Wages: This is the total of your base-period wages. Wages are listed in the quarter the employer paid them. They could report them in a different quarter than in the quarter the work was done.

Maximum Payable Amount: The most amount of benefits we may pay you over your entire claim. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get the full maximum amount if the reason you no longer work for an employer does not allow us to pay benefits based on wages from that employer.
Weekly Benefit Amount: The amount we may pay you every week. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get a full payment because of taxes, child-support payments, earnings from a part-time job. If you do not understand why you did not get your full weekly amount, call the Customer Contact Center.
Report Missing or Incorrect Wages: You may have pay stubs that do not match the amount listed here. You can use your Statement of Wages and Possible Benefits form to ask for a correction. You get the form within the week after you sign up for unemployment.
EUC/Extended Benefits Section: More information can be found on EUC.
Maximum Payable Amount: The most amount of benefits we may pay you over your entire claim. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get the full maximum amount if the reason you no longer work for an employer does not allow us to pay benefits based on wages from that employer.
Weekly Benefit Amount: The amount we may pay you every week. We base your benefit amount on your wages during the time period that began about 15 months ago and ended about three months ago (called the base period). You may not get a full payment because of taxes, child-support payments, earnings from a part-time job. If you do not understand why you did not get your full weekly amount, call customer service.
Effective Date: The beginning date of your claim is called both the effective date and the benefit-year-beginning (BYB) date. It is from that date forward that we can begin paying unemployment benefits.

Current Claim Tab, Issues

Issue Types: The law has requirements about how and when and why we are allowed to pay unemployment benefits. We have to gather information to decide whether we can pay the benefits. While we are doing that, we put a hold on the claim. We refer to that as an issue. There are many kinds of issues.

Appeal Received: You can disagree with (appeal) a decision we sent you. You must give us a statement in writing about why you disagree. “Appeal received” means that our Appeals section has received an appeal on this issue. Please continue to request payment through MyUI Claimant or by phone while you are waiting to hear about your appeal. We can pay benefits only for weeks that you requested. You will be contacted in the near future via mail.
Bonus for Retirement: The employer paid you a bonus. This payment may hold up (postpone) payment of your benefits.
Bonus: The employer paid you a bonus. This payment may hold up (postpone) payment of your benefits.
Cost of Living Adjustment: Social security used to take money out of unemployment benefits. It no longer does so, but you may have had this on your claim.
Holiday Pay: The employer paid you for a holiday. This payment may hold up (postpone) payment of your benefits.
Job Refusal/Job Offer: You either refused a job, or you refused to go to see about a job opening.
Job separation issue: We have to look at why you no longer work for an employer and see what the law says about that. We send you a letter called a Notice of Decision. That Notice of Decision tells you if you are going to get unemployment benefits based on wages from that employer. If you were laid off (no work at this time), you will not get a letter.
Lump Sum Retirement: The employer paid you retirement pay. This payment may hold up (postpone) payment of your benefits.
Maternity Pay: The employer paid you for maternity leave. This payment may hold up (postpone) payment of your benefits.
Separation-Related Payment Your employer made a payment when you stopped working there. The employer makes the payment because you stopped working there. Some separation-related payments are vacation pay, severance pay, and wages in lieu of notice.. This payment may hold up (postpone) payment of your benefits.
Pending Review: We are looking at something that could affect your claim (called an issue). No payments can be made until we have decided what to do (called resolving the issue). You should continue to request payment through MyUI Claimant or by phone.
Pension: You are receiving pension or retirement money from an employer. This payment may take money out of your weekly benefits.
Profit Sharing:
You received profit sharing from your employer. This payment may hold up (postpone) benefits.
Resolution Date: This is the date the decision was mailed. You can appeal the decision if you disagree. We must receive your appeal within 20 days from the date we mailed the Notice of Decision. If you do not appeal, this decision becomes final.
Resolved: We have made a decision and mailed a letter called a Notice of Decision.. You can say why you disagree with (appeal) this decision. We must receive your appeal within 20 days from the date we mailed the Notice of Decision. If you do not appeal, this decision becomes final.
Severance Pay: The employer paid you severance either at the time or after you separated. This payment may hold up (postpone) payment of your benefits.
Sick Pay: The employer paid you for unused sick pay. This payment may hold up (postpone) payment of your benefits.
Workers Compensation: You are receiving workers compensation benefits. This payment may hold up (postpone) payment of your benefits.

Current Claim Tab, Payment Information

Benefit Week Ending: We call weeks by the last day of the week (benefit-week-ending date). Weeks run from Sunday to Saturday. So, the benefit-week-ending date is always a Saturday.
Earnings Reported: The amount you reported from part-time work. You must report gross earnings (before taxes) in the week you earned them, even if you have not been paid. If you do not report them, you could end up being overpaid. It could also be considered fraud. There are severe penalties for fraud.
Reported Hours Worked: The number of hours you reported working for part-time work. By law, part-time work is under 32 hours in a week. If you do not report the hours you work, you could end up being overpaid. It could also could be considered fraud. There are severe penalties for fraud.
Gross Benefit Amount: The gross amount (before taxes and other deductions) of unemployment benefits we paid you.
Deductions: Money that is taken from your weekly unemployment benefits. These deductions include taxes, child support, and other amounts.

Child support intercepted: The amount of child support taken from your weekly unemployment benefits. If this amount is not correct, you must get in touch with the county that ordered you to pay child support. We cannot change the amount.

Net Benefit Amount: The total amount (after taxes, child support, and other deductions) you got.
Transaction Number: The number assigned when a payment has been sent to Chase.
Type of Benefit: This shows whether we are paying your regular unemployment benefits or extended benefits. Please see the My Benefits tab for more detailed information.
Date Payment Requested: The date you requested payment through MyUI Claimant or by phone.
Date Paid: The date we sent the payment to Chase.
Reason Not Paid: The reason you were not paid the full amount.

Disqualified: We cannot pay a week if you have not met the requirements of the law. We also cannot pay a week if a decision holds up (postpones) payment of your benefits. Please see the Issues tab.
Returned to work: You reported 32 or more hours worked in this week. By law, 32 hours is full-time work. We cannot pay you for a week in which you worked full-time.
Hours worked: You reported 32 or more hours worked in this week. By law, 32 hours is full-time work. We cannot pay you for a week in which you worked full-time.
Active issue: We are looking at something that could affect your claim (called an issue). No payments can be made until we have decided what to do (called resolving the issue). You should continue to request payment through MyUI Claimant or by phone. Please see the Issues tab.
Not paid due to earnings: The amount you reported from part-time work was either that same as or more than your weekly benefit amount. When that happens, we cannot pay you for the week. You must report gross earnings (before taxes) in the week you earned them, even if you have not been paid. If you do not report them, you could end up being overpaid. It could also could be considered fraud. There are severe penalties for fraud.
Ineligible on low monetary: Even though there is money left on your claim, we cannot pay you benefits at this time.
Offset penalty week: Penalty week has been served. We sent you a letter about this.
Waiting Week: The law requires us hold your first weekly payment.
Benefits Exhausted: You are out of money.
Monetarily Ineligible: You must have earned $2,500 during the time period beginning about 15 months ago and ending about 3 months ago (called the base period). You did not earn enough. You might have earned enough in the time period beginning 12 months ago (called the alternative base period).

Current Claim Tab, Work Search

Job Attached: Your employer is going to bring you back to work within 26 weeks. You do not have to look for work or register for work with the workforce center.
Union Attached: You get work through your union hall. You do not have to look for work or register for work with the workforce center. Approved Training: You are in approved training through the workforce center. You do not have to look for work. Contact the workforce center when your training is finished.
Workforce Center/Connecting Colorado: Workforce centers provide free services to help to get back to work. You can choose to use their self-service. You can also choose to have one of their staff help you.
Work Search Log: Keep a list of where you looked for work. Include the date, the name of the company, who you contacted, how you contacted them, and the result of the contact.
Earnings Log: Use the Earnings Log to keep track of any hours you worked and earnings you received while working.
Find a Workforce Center: Find the workforce center nearest to you.  

My Profile Tab

Name: In order to change your name, you must first send us proof of your legal name change. For example, you may send us a copy of your marriage certificate.
Email Address/Username: Your e-mail address is your username. Changing your e-mail address changes your username to log in to MyUI.
Mailing Address: Please be sure your mailing address is current.
Telephone Numbers: Please be sure you enter a current telephone number.
Tax Withholding: You can change what kind of taxes (federal, state, both, or none), we take out of your benefits only once.
Payment Method: We can send your payment to the debit card (CAP card) or to your bank account. You can change how you want to be paid. To do this, you must have your unemployment PIN (not your Chase PIN).
Change Your UI PIN: You can change your unemployment PIN to any number you choose (it must be four digits). You can change your PIN on CUBLine (the automated telephone system) 24 hours a day, 7 days a week. Call 303-813-2800 (Denver metro area) or 1-888-550-2800 (outside Denver metro area).  

 

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